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If I had kids I would be here all the time to get their energy out! Without missing a beat, the manager Carly said she would give us a discount anyway and follow up with the GM to figure out what they could do in the future. On a cold winter day in Mad City, getting the kids off their devices and moving around is a really good thing.
I totally get young employees learning customer service but this was too much. All in all, I'm not sure it's worth it. I agree with this, but what has con sky zone madison out to me is that the customer service is off-the-charts awesome. Which leaves them tired and bored for the rest of the day. Check-in and payment lines could be expedited somehow, and the employees often seem like they are bothered by things that are 100% their job, so some medico service training could increase enjoyment for employees and guests. Without missing a beat, the manager Carly said she would give us a discount anyway and follow up with the GM to figure out what they could do in the future. If I had kids I would be here all the between to get their energy out. I then asked the employee if that was right and she said yes. I loved getting to jump around so much. After buying tickets, fees, mandatory Skyzone socks, taxes, etc. Everyone else can sky zone madison you how it's a great place for kids to run around, build confidence, and burn off energy totally is.
It has way MORE to offer than trampolines too! Though, these aren't enough of a reason to keep me away - I love this place! Check-in and payment lines could be expedited somehow, and the employees often seem like they are bothered by things that are 100% their job, so some customer service training could increase enjoyment for employees and guests. Overall, a great trampoline park!
Sky Zone - Madison - When we got to the front of the time I asked the about the discount and was told no. Unless they change the course, or allow shoes, I would recommend that you stick to the trampolines.
This facility is clean and well maintained. My kids and I all loved the different equipment, the warp wall and the ninja warrior course are fun and challenging for different levels would love to see that change periodically. The facilities for the party rooms and storage and restrooms are all clean and clearly marked. The rock wall was just OK, not much variety of holds, so you couldn't really try to do an easier or harder course. Overall, a great trampoline park! Check-in and payment lines could be expedited somehow, and the employees often seem like they are bothered by things that are 100% their job, so some customer service training could increase enjoyment for employees and guests. I recently went to Sky Zone for the first time and was excited to check it out. I was with my Little from Big Brother Big Sister and it was my understanding we received a discount through that program. When we got to the front of the time I asked the about the discount and was told no. I then asked the employee if that was right and she said yes. I then had to ask her to ask a manager which she did but seemed pretty put out by the request. A manager informed her that we did indeed get the discount but one never came out nor did she apologize. I totally get young employees learning customer service but this was too much. We will not be back. I have recently been attending their sky fit class and I must say, I love it! Their one hour workout classes are intense and just what I need after a long day at work or to start off my Saturday at 9am. I have found it really hard to find a workout that keeps me entertained and coming back, until now. The instructors each have their own style of teaching the class, for example one is more boot camp style and the other is more Pilates. I have enjoyed both teaching styles because they equally kick my butt. Emily at the front desk is great and super informative. However, there are other workers who aren't very knowledgeable about their events. The floors also seem to not be cleaned so often, as I found a sticker I had dropped two days prior still stuck on the mat when I went back. Though, these aren't enough of a reason to keep me away - I love this place! Kids had a blast. On a cold winter day in Mad City, getting the kids off their devices and moving around is a really good thing. On the downside, the prices. After buying tickets, fees, mandatory Skyzone socks, taxes, etc. That wouldn't be too bad if it was for all day, or even half a day, but for 90 minutes that price seems a little steep. And keep in mind, your kids will need 15 minutes to get changed, then they need the potty, and after about 30 minutes of running around they want a drink from the cafe. Which leaves them tired and bored for the rest of the day. All in all, I'm not sure it's worth it. I took my niece here recently and was pleasantly surprised by how great this place is. This was my first trampoline park experience, and I'll admit I was picturing something dingy and sketchy. But this locale is clean, bright and seems really well maintained. Most noteworthy is how friendly and supportive the staff were. We did luck out a bit in that it wasn't too busy while we were there. There was at least one staff member at each station and they actually watched the kids in their area. When it was possible some gave advice and words of support to my niece on more difficult sections. The downside of course is that it's a fairly expensive afternoon activity. So a fun thing to do - occasionally. But we'll definitely be back! This place was pretty fun. We went with a small group of adults on a Saturday night. It was completely packed and the space is alot smaller than the local competitor. The pricing was reasonable and we had fun laughing at people trying the jacob's ladder and obstacle course. The gladiator posts were kind of difficult to get onto, and the inflatables at the bottom of jump areas were a bit deflated, making it tough to climb out of some areas. However, we all had a nice time and enjoyed ourselves! This is such a fun establishment! It has way MORE to offer than trampolines too! The ninja warrior course is unlike anything I have seen anywhere; they have a rock wall you can FREE climb and fall into foam, and trampoline hoops to dunk on My personal favorite and I'm a girl with no bball experience Oh and for workout junkies as myself, they offer workout classes! Staff is exceptionally pleasant, genuinely look engaged, and happy to help with any questions. If I had kids I would be here all the time to get their energy out! Plus they have party rooms for birthdays which would be a unique idea. Over all I had a good time, but sustained two injuries that could have been avoided. Don't wear your glasses in the dodgeball area, so matter how much you think you won't get hit in the face. I banged my knee of the underside of a ledge in the obstacle course while going up a ladder. There really should've been padding there. Generally everything was really fun. I loved getting to jump around so much! My largest frustration was the obstacle course. I was really excited to try it out, but the design is biased against adults. It's great for kids, but why should kids have all the fun? As an adult and a thin one I should add the physics of some of the obstacles is stacked against you. It would all be fine if I had been allowed to wear shoes, but a full-sized adult can't support their body weight on the sole of a socked foot when standing on a bar or gymnastics ring. I would've had so much more fun without the pain. Unless they change the course, or allow shoes, I would recommend that you stick to the trampolines. This place is awesome, and if I could I'd give it five more stars. Everyone else can tell you how it's a great place for kids to run around, build confidence, and burn off energy totally is. I agree with this, but what has really stood out to me is that the customer service is off-the-charts awesome. So awesome that I literally got home and immediately sat down to write this review. I'm in the Big Brothers Big Sisters program, and I've brought my little sister in twice since since opening about a month ago. Each time, the staff has gone above and beyond. A few examples - -Our first time was on a day that's usually closed, so we were the only ones there at first and we showed up 30 minutes early for our jump time like it says on the website. Since we were the only ones there, they let us start jumping right away, essentially giving us an extra 20 minutes for free. It had been sitting out for a while and they didn't feel comfortable selling it. Even though they were in the process of closing, they offered to make us a fresh new pizza or we could take the old pizza for free. We took the old one and I'm told it was delicious. When we got there, the staff and manager working didn't know anything about it. Without missing a beat, the manager Carly said she would give us a discount anyway and follow up with the GM to figure out what they could do in the future. Overall, I'm super impressed with this place. Nothing out of the ordinary, and overall it's in great shape. They seem to really care that people have a good time and to prioritize the experience over meticulously tracking jump times and squeezing you out of money. I'd highly recommend, though probably on a weeknight if you can since I heard it gets really crazy on the weekends. Aww, your browser has JavaScript turned off! Did you know that JavaScript does the following? But you'll never know that now. 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